How we help organize scam-refund cases.

A victim developed an online relationship with an individual claiming to be an engineer working overseas. After establishing an emotional connection, the individual began requesting money for medical treatment, travel expenses, and emergency costs.

• 1The victim made several transfers totaling $126,800.00 before realizing that the person's identity and story appeared to be fraudulent.
• 2The victim reported the suspected romance scam through our appropriate fraud-report channeling.
• 3We compiled a chronological evidence file of the transaction history and supporting evidence.
• 4The victim's bank received a structured fraud report for investigation.

Following the fraudulent report investigation through our appropriate law firm, $105,000.00 of the reported $126,800.00 was recalled and approved for refund to the victim. The remaining $21,800.00 could not be recovered because the relevant transactions were no longer reversible under the applicable procedures.

A client paid for goods that were never delivered. The marketplace's dispute window was short, and the client had scattered screenshots and emails rather than a coherent evidence file.

• 1Consolidated order confirmations, payment receipts, and seller messages.
• 2Built a timeline showing the purchase date, expected delivery, and non-delivery.
• 3Prepared a concise dispute narrative matching the marketplace's requirements.
• 4Flagged the deadline and helped the client submit within the window.

The marketplace reviewed the organized documentation. The client reported feeling far more confident submitting a complete file rather than fragmented screenshots. The final decision was the marketplace's, but the preparation removed the stress of the deadline.

After falling for a phishing message, a client discovered an unauthorized charge. They were unsure how to document the incident or what evidence a payment provider would need.

• 1Helped the client secure their account and change credentials first.
• 2Documented the phishing message, the charge, and the timeline of discovery.
• 3Prepared a factual incident summary free of speculation.
• 4Structured the file for the card provider's unauthorized-transaction process.

The client submitted a well-organized authorized-transaction claim. We made guarantee about the provider's decision, but the client valued having a clear, calm record of what happened rather than a confusing set of notes.

A victim met someone online who presented themselves as a successful cryptocurrency investor. After gaining the victim's trust, the individual introduced an investment opportunity and provided screenshots showing supposed profits.

• 1The victim transferred cryptocurrency assets worth $85,000.00 to wallet addresses provided by the individual.
• 2The victim eventually realized the whole investment process was likely fraudulent.
• 3We prepared a structured fraud report submission-ready file aligned with the cryptocurrency provider's process to revoke digital assets.
• 4The transaction was traced to a bitcoin network block explorer to explore the full bitcoin ecosystem.

Regulatory Audit in expected block confirm scammer cryptocurrency wallet is restricted and digital currency worth $85,000.00 was approve for refund on the block-chain network pool. The client felt confident the documentation process was complete.