Legal
Privacy Policy
How Refund Recovery Agency collects, uses, and protects your personal information.
Your privacy matters to us. This policy explains what we collect, why we collect it, and the steps we take to keep your information safe — especially important for scam victims who have already lost trust.
Information we collect
We collect the information you provide directly when you submit a consultation request, contact form, or client intake. This may include your name, email address, phone number, and a brief description of your situation. When you upload documents through the secure client portal, those files are stored privately and access is restricted to you and authorized specialists.
- Account and contact details you submit through forms.
- Case summaries and correspondence related to your refund documentation.
- Uploaded documents such as billing statements, dispute records, and correspondence.
- Limited technical data such as browser type and access logs used for security and reliability.
How we use your information
We use your information to organize your case, prepare documentation, communicate with you about progress, and provide the support services you requested. We do not sell your personal information to third parties.
How we protect your information
Access to your records is controlled through role-based permissions. Documents you upload are stored privately and can only be accessed by you and authorized members of our team. We apply access controls, restricted workflows, and regular reviews to help keep your information secure.
Information sharing
We share your information only as necessary to provide our services, comply with legal obligations, or cooperate with law enforcement requests related to scam and fraud investigations. We do not share your information for marketing purposes.
Your rights and choices
You may request access to, correction of, or deletion of your personal information. You can also choose to stop using our services at any time. To exercise these rights, contact us using the details on our Contact page.
Data retention
We retain your information for as long as needed to provide our services and to meet legal or regulatory obligations. When your case is closed and retention is no longer required, we work to securely delete or anonymize your records.
Updates to this policy
We may update this Privacy Policy from time to time. When we do, we will revise the date at the bottom of this page and, where appropriate, notify you of material changes.