Legal

Terms of Service

The terms that govern your use of Refund Recovery Agency and our documentation support services.

These terms describe what we do, what we don't do, and what we ask of you in return. We keep them clear and honest — because scam victims deserve transparency, not fine print.

Acceptance of these terms

By accessing this website or using any of our services, you agree to be bound by these Terms of Service. If you do not agree with any part of these terms, please do not use our services.

Our services

Refund Recovery Agency provides consumer documentation and support services. We help organize evidence, prepare documentation, and guide you through refund and dispute processes. We are not a bank, payment processor, law firm, or government agency.

  • We help organize and prepare documentation for refund and billing disputes.
  • We guide you through payment-provider dispute processes.
  • We track case progress and keep you informed.
  • We do not guarantee refunds, dispute outcomes, merchant decisions, or payment-provider decisions.

What we are not

We do not provide legal advice, and we do not act as your attorney. Nothing on this site should be interpreted as legal counsel. If you need legal representation, please consult a qualified attorney. We do not guarantee any particular outcome from a merchant, bank, or payment provider.

Your responsibilities

You agree to provide accurate, truthful information when submitting forms and uploading documents. You are responsible for the authenticity of the evidence you provide. Misrepresentation or submission of fraudulent documents may result in termination of our services.

Account and access

Access to the client portal is protected by authentication. You are responsible for keeping your login credentials secure and for all activity that occurs under your account. If you believe your account has been compromised, contact us immediately.

Intellectual property

All content on this website, including text, graphics, logos, and design, is the property of Refund Recovery Agency and may not be reproduced without permission. Documents you upload remain your property.

Limitation of liability

To the fullest extent permitted by law, Refund Recovery Agency is not liable for any indirect, incidental, or consequential damages arising from the use of our services. Our total liability is limited to the fees you have paid us for the services in question.

Changes to these terms

We may update these Terms of Service from time to time. Continued use of our services after changes are posted constitutes acceptance of the revised terms.